Returns and Other Concerns
Unused, unopened merchandise may be returned within 30 days of delivery for a refund of the product price. Shipping costs are not refundable.
You must contact us before returning any items. Returns sent without prior authorization may be refused.
Opened or used products are not eligible for return. This includes removed safety seals, activated pumps, or any amount of product use. Any use renders an item ineligible for return due to health and safety reasons.
We strongly encourage purchasing samples before buying a full-size fragrance you have not tried. Fragrance preference is personal and subjective. Descriptions cannot fully represent how a scent will smell to you. Samples are available for every scent and can be found under the Samples menu on our homepage. We do not accept returns on lightly used or tested products.
Please open and inspect your items promptly upon delivery. Returns or refund requests must be initiated within 30 days of receipt. Items left unopened beyond 30 days are not eligible for return or refund. We cannot be responsible for products after 30 days due to unknown storage conditions.
Free Shipping Orders and Returns
If your original order qualified for free shipping and a return causes the adjusted order total to fall below the free shipping threshold, the original outbound shipping cost will be deducted from your refund. This reflects the actual shipping cost we paid to send your order.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a confirmed product defect.
Quality Issues and Support
If you receive a defective item or believe something arrived in error, contact us directly before returning anything. We will work with you to resolve quality issues quickly and fairly.
For all questions, concerns, or return requests, please contact us at:
Support@PhoenixShaving.com
Return Address
Phoenix Shaving
112 N Marshall St
Casa Grande, AZ 85122
We are here to help and want you to get the most out of your purchase. Direct communication allows us to provide fast, courteous support and the best possible outcome.