FAQ page

We usually process and ship orders within 4 business days, Monday through Friday, not counting holidays. HOWEVER, During the Holiday Season processing and fulfillment may take longer.  Once your order leaves our hands, you will receive a tracking number by email. Fulfillment time and carrier transit time are two separate things, so the clock for shipping starts after we hand it to the carrier.

Once an order is submitted, it moves quickly into our fulfillment queue. Because of that, we may not be able to change or cancel it. Please double check your cart and shipping address before you check out to be sure everything looks right.

In most cases, no. Combining orders after they have been placed can cause packing mistakes and delays. It is always best to make sure everything you want is in a single cart before you complete your purchase.

Not necessarily. USPS and UPS sometimes miss scans or skip updates while a package is moving through their system. It is common for tracking to look stuck for a few days, then suddenly show out for delivery or delivered. If you see no movement after 7 business days, please reach out through our contact page and we will help investigate.

Sometimes carriers scan a package as delivered before it is actually in your hands, or it may be left with a neighbor or in an alternate mailbox. Give it a full 24 to 48 hours and check with neighbors and around your property. If it still has not turned up, contact us through our contact page with your order number and we will look into it.

No. USPS and UPS do not guarantee delivery dates on most services. The time frames you see at checkout are averages, not promises. Weather, holidays, and regional volume can all cause unexpected delays that are outside our control.

We are committed to being honest about what we can and cannot control. Once a package leaves our shop, it is in the hands of the carrier. Even services labeled as faster shipping are rarely guaranteed by the carrier unless they clearly say so on their own site. We would rather be clear than make promises that the carrier cannot keep.

At checkout you can choose from several shipping options with different estimated times. None of these options include a guaranteed arrival date. If you need something by a certain time, the best plan is to order early so there is a buffer for any delay along the way.

First, check the product on our website. If you are still unsure, please contact us through our  contact page  with your order number and a short description of what you are noticing. We will review and follow up personally.

Since our products are personal care items, we are not able to accept returns once something has been opened/dispensed. If your order arrives damaged or defective, or you received the wrong item please contact us within 30 days of delivery and we will arrange a replacement or store credit as appropriate.

Yes. We offer aftershave cologne samples for all of our currently available scents. You will find them in the Samples section of the shop. It is the best way to explore the line before committing to a larger jar or bottle.

The easiest way is through our contact page . Include your order number and a brief description of what you need help with. Our small team replies to most messages within one to two business days.