Shipping, Returns & Customer Service

General Shipping Info

We ship all packages via United States Postal Service.  In rare cases we may ship Fed Ex domestically.  If you have a need for us to ship via a carrier other than USPS please contact us BEFORE you place you order so that we may provide an accurate shipping quote. 

We generally process orders within one to three business days after receipt. Orders will be shipped in the order in which they are received.  In rare cases where we have a sudden and large number of orders coming in at once we may not be able to process within this time frame and it may take a little longer.  If we cannot ship your order within 5 business days for some reason we will let you know what the issue is.  We do not have a guarantee on processing times but we work very diligently to get your order out as swiftly as possible. 

Domestic Orders

Generally arrive within 3-5 business days.  We ship via USPS and your package will ship either First Class or Priority Mail depending on size and weight.

The US Postal Service does not have guaranteed delivery dates for First Class or Priority Mail.  The delivery dates you see on your shipment tracking page are estimates only.

Sometimes packages may be delayed up to two weeks.  USPS misses their delivery estimates frequently and sometimes they forget to scan packages as they move through their system. 

Your tracking number should keep you appropriately updated as to the status of your shipment, but if you notice a delay, unfortunately, this is not uncommon.  If you do not receive your items within 15 days of shipment please let us know and we will take care of the issue. 

Please make sure that you have provided us with the correct shipping address.  You will receive an order confirmation that includes the shipping address that you indicated the package be shipped to.  We are not responsible for packages shipped to the incorrect address as the result of the customer providing us the incorrect address. 

You must make sure that you have given us the right address and if there is a mistake we must be notified BEFORE your package ships. 

 

International Orders

VERY IMPORTANT****

Upon placing an International order, you are agreeing to the following terms and conditions:

1) United States Postal Service International generally can take up to 15 business days.  Your tracking probably will not update once the item leaves the USA.  International racking for first class packages is not updated until the item is delivered unfortunately.  So, if you see your item looks like it stopped moving in Los Angeles it is only because it will not have the tracking updated until it reaches you local post office.  This is normal so do not be alarmed.

However if a package is held in customs it could take an additional 45 business days. We are not responsible for any packages held by customs or any items confiscated by customs. HowToGrowAMoustacheStore.com is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  

We apologize in advance if your package gets held in customs.  We have no control over this process and ask that you remain patient.  If a package gets held in customs it can take 6 weeks for you to receive it.  There is nothing we can do to change this.  We do not make changes to customs forms.

2) Any claims for lost packages cannot be made until 75 days after the shipping start date.  I know this sounds like a long time and in most cases it will not be 75 days however we have had items take this long to be delivered to some locations.  

3) Shipping Address: All international orders will be shipped to the “ship to” address entered at checkout. The “ship to” address is not verifiable by our shipping software.  You must be very careful to enter the correct address as we have no way to confirm its accuracy.

4) For international orders we have no "Guarantee of Delivery."  If there is an issue with receipt of your items we will help you however we can but we are not able to initiate a claim in a foreign country or verify non-receipt in the case that the tracking indicates the package was delivered.  You will need to contact your local post office first when there are delivery problems.  If you have an issue please contact us at support@phoenixshaving.com and we will be happy to help.

4) Products containing Alcohol cannot be shipped by us at this time to any international destination - if you do order a product containing alcohol (colognes) we will refund you for the product and the associated shipment cost but we will ship the remainder of your order to you.

Returns & Other Concerns

Unused merchandise may be returned within 30 days of receipt for a full product refund.  You MUST contact us prior to returning any items.  Unauthorized returns or returns sent without prior communication may be refused.  Please open you items when they arrive.  If you get an item and leave it unopened for more than 30 days we cannot help you with a return or refund.  If you want to stock up and buy multiple items please check them when you receive them.  We cannot be responsible for items after 30days as we have no control over storage conditions.  So please check your items.

Reviews and feedback are always welcome and appreciated.  We kindly ask that if you feel a particular product has not met your expectations that you bring this directly to our attention and allow us to work with you on the issue.  It could be a product did not work for you, or you may be having a hard time with proper use.  In any case we request that you contact us at support@phoenixshaving.com before submitting negative or critical feedback via our product review feature.  We want you to be as happy as possible and thank you in advance for giving us the chance to provide you with excellent service even in the face of a concern or issue arising out of any of the items that we sell.  Being a small and dynamic business we are capable of responding quickly and considerately to  concerns.  

If you have an issue with one of our products please contact us directly at: Support@PhoenixShaving.com

We want to help you get the most out of the items we provide and we are here to offer quick support in the event that anything you receive falls short of your expectations.  If you have a concern, or are simply trying to get the most out of a product and need some questions answered, we are here to help.

Returns on orders that qualified for free shipping:  If you total order value after returns falls below the free shipping threshold we will deduct from the refund applicable charges for shipping on the items retained.  

Our street address is:

Phoenix Shaving, LLC
3009 N Rockwell Blvd
Suite 6
Casa Grande, AZ 85122

 

** We will work with you on any issues that may arise with the quality of a product or any other situation that needs our attention.  The best way to deal with any issues is to contact us directly.  This will give us the opportunity to provide you with hassle-free, courteous service that wastes as little of your time as possible.
If you do return an item that qualified for free shipping considering order value, and the return of the item will leave the total order value less than the free shipping limit, we will deduct applicable shipping with the return. 
We politely request that you bring all concerns or issues to our attention directly be writing to us at Support@PhoenixShaving.com.   We thank you in advance for your understanding and compliance.

 

Our Facility is NOT open to the public, we do not have in person retail available at this time.

We kindly request you e-mail us instead of calling for fastest service at Support@PhoenixShaving.com.  If there is no option to e-mail you can call 520-333-3335 but it may take some time for us to get back in touch with you, so please be aware of this, and we apologize.  We appreciate your consideration and your interest.