Shipping Information
Order processing generally takes 1-4 business days. This is in addition to transit times. We are a small business that makes and ships many of our items on demand, and in-house. Due to the handmade nature of many of our items, processing can take a little longer, especially during the holidays. We appreciate your patience and understanding. If you need an order rushed, please reach out to us via email and we will see what we can do to help!
Our email is: Support@PhoenixShaving.com
We will always work to get orders out as quickly as possible! Thank you for your support of our small business.
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Domestic orders:
We ship orders for delivery within the USA via USPS Priority Mail, First Class Mail, or UPS.
Delivery May take up to 2 weeks even for Priority Mail. USPS doesn't have guaranteed delivery dates so don't be alarmed if your delivery misses the estimate. We also offer UPS shipping but they currently do not guarantee delivery dates for 3 Day Select.
*Please note that orders with a total value over $175 will require a signature for delivery. If you want to waive that requirement please contact us directly at Support@PhoenixShaving.com
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International Orders:
We ship via USPS First Class International, Priority International or Priority Express International.
Delivery for international orders typically takes anywhere from 2-8 weeks depending on the service purchased and customs clearance. If you do not get your parcel within 8 weeks please reach out to: Support@PhoenixShaving.com. There may be long lags in tracking updates as your shipment leaves the USA and travels into the destination country. This is normal.
If you wish to have expedited delivery please contact us prior to placing your order so we can look up a custom rate via DHL Express. Not all items qualify for DHL Express shipping.
If you are not comfortable waiting up to 8 weeks for delivery please do not place an order on the website for International Shipping.
If you do not see your country as a shipping option please reach out directly for details at: Support@PhoenixShaving.com
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Reminder, If you need to make any changes to your shipping method you can always contact us (before your order ships) and we are happy to help.
The BEST way to contact us regarding shipping questions or concerns is via e-mail: Support@PhoenixShaving.com
USPS sometimes will MISS TRACKING SCANS making it seem like your shipment is not moving when in fact it is in transit. Please do not be alarmed if you do not see a tracking update with USPS shipments.
We receive many emails about this tracking issue. In an effort to try to reduce confusion we make sure here to let you know here that USPS does sometimes miss the acceptance scan in Phoenix. We are aware of the issue. Please DO NOT be alarmed if you see no tracking updates for several days, this is not uncommon. If you do not see any updates after 8 days, please reach out at that time.
Custom Printed Products (Shirts, Enamel Bowls, Hats, etc) are made to order and typically fulfilled between 5-7 business days, shipped separately. Please review our shipping info page (accessible from our store homepage) to review our shipping details and policies.
As always, you can feel free to reach out with any questions regarding shipping or tracking but most of the questions we get we tried to cover here so we can get your order out the door as quickly as possible.
We are here to help. We appreciate your business and thank you for taking the time to review this shipping information.