Phoenix Shaving – Shipping & Fulfillment Policy
We are a small, artisan business, and many of our products are handmade and packed in-house. We appreciate your support and patience as we carefully craft and fulfill each order.
Order Processing Time
-
Orders are generally processed within 1–4 business days before shipping.
-
Processing time is in addition to carrier transit time.
-
During peak seasons or for handmade items, processing may take slightly longer.
-
If you need an order rushed, please email us at Support@PhoenixShaving.com before your order ships and we will do our best to help.
Domestic Shipping (USA)
We ship orders for delivery within the USA via USPS Priority Mail, USPS First Class Mail, or UPS (when available).
Important Things to Know:
-
Delivery may take up to 2 weeks, or longer for Hawaii and Alaska destinations — even for Priority Mail — and USPS does NOT guarantee delivery dates for Priority Mail or Ground Advantage.
-
Shipping fees are non-refundable unless USPS declares a package lost or misrouted.
-
We do not currently offer any shipping service with a guaranteed delivery date.
-
This means if you purchase Priority Mail and it does not arrive by the delivery estimate, we are unable to offer a refund for the delay.
-
If you are in a rush, or traveling, and need to know if we can meet your package arrival deadline, please reach out to us prior to placing your order so we can let you know if we can meet the delivery date needed. We are always happy to help, but we need to know ahead of time what the expectations and requirements are.
-
-
During peak holiday seasons, transit times and tracking updates may take longer than normal.
- Our Free Shipping service is USPS Ground Advantage.
Important Things to Know:
-
Even expedited UPS (2 Day Air and 3 Day Select) services are not guaranteed. For this reason, we cannot personally guarantee delivery dates for any shipping service — doing so would make us responsible for delays that are completely outside of our control.
Note for Hawaii & Alaska Customers:
USPS Priority Mail to Hawaii and Alaska may occasionally travel by sea transport rather than air, which can significantly extend transit time beyond the usual 2–3 day estimate. According to USPS delivery can take up to 4 weeks.
If you need guaranteed delivery by a certain date, please contact us before placing your order.
Custom Printed Products (T-Shirts, Mugs, Accessories)
-
Custom printed products (such as t-shirts, mugs, hats, and other accessories) are made to order and typically ship separately within 5–7 business days.
-
Transit times for these items may vary since they ship from different fulfillment locations.
-
If you do not receive a separate tracking email please reach out so we can provide that.
USPS Tracking Scan Delays
This is the #1 reason we receive shipping emails — and it is very common.
-
USPS occasionally misses the initial acceptance scan, which can make it appear as though your order has not shipped.
-
In reality, your order is physically picked up the same or next business day after your label is created and is already on its way.
-
Tracking updates often appear only once the package reaches a major distribution hub or is near its delivery point, sometimes just before delivery.
This is normal and not a sign that your package is lost.
Why We Primarily Use USPS (Especially in Summer)
During the summer months, we primarily ship via USPS because UPS warehouses in Arizona often reach temperatures high enough to damage our heat-sensitive products. USPS Priority Mail typically moves through climate-controlled facilities, which helps protect your order from heat exposure during transit.
UPS services may be offered during cooler months, but please note that UPS also does not guarantee delivery dates for 2-Day Air or 3-Day Select, so their delivery speed is not guaranteed either.
Our Commitment to You
-
If there are no tracking updates for 8 days, you may contact us and we will open a service request with USPS on your behalf.
-
If we have opened an investigation with USPS, and the package shows no movement after 14 days in transit, and USPS cannot locate it, we will issue either a refund or a reshipment, depending on the circumstances. Please note that USPS must declare the package LOST (not just delayed) in order for us to reship.
-
If we have not previously investigated the package location and your first contact with us is at the 14-day mark, we will open an investigation at that point. Please note that USPS investigations take approximately 72 hours to complete before a resolution can be provided.
-
We do not send replacement shipments while the original package is still in transit unless USPS has officially declared it lost.
Shipping Fees
-
Shipping fees are non-refundable unless USPS confirms that the package was lost or misrouted.
-
If USPS declares the package lost, we will refund your entire order value.
Signature Requirement
-
Orders over $200 will require a signature for delivery.
-
If you wish to waive this requirement, please contact us (Support@PhoenixShaving.com) before your order ships.
International Orders
We ship via USPS First Class International, Priority International, or Priority Express International.
Delivery Expectations:
-
Delivery typically takes 2–8 weeks, depending on the service purchased and customs clearance times.
-
Tracking updates may stop temporarily while the package is in transit or clearing customs, this is normal.
-
If you do not receive your package within 8 weeks, please contact us.
Important Notes for International Customers:
-
If you are not comfortable with the potential for longer transit times, we recommend not placing an order.
-
DHL Express shipping may be available upon request for certain items, please email us prior to ordering if you would like a custom expedited rate.
-
Not all items qualify for DHL Express shipping.
Contacting Us
If you have any questions or concerns about shipping, please email us at Support@PhoenixShaving.com.
We are always happy to help and will work to ensure that you receive either your items or a refund if the carrier cannot deliver.